Shipping Policy

Order Processing:

Orders are processed once payment is confirmed and order details are verified.

Customized storage solutions may take additional time based on design and manufacturing requirements.

Delivery Timeline:

Standard products are usually dispatched within 7–15 business days.

Customized or bulk orders may take longer, depending on size and specifications.

Delivery timelines may vary due to external factors (transport delays, strikes, or natural causes).

Shipping Charges:

Shipping charges are calculated based on order size, weight, and destination.

Any additional taxes, duties, or local charges will be the responsibility of the customer.

Delivery Areas:

We provide delivery services across India through our logistics partners.

International shipping may be considered on request and subject to feasibility.

Return & Replacement Policy

Eligibility for Returns:

Only products with manufacturing defects or transit damage are eligible for return or replacement.

Products must be unused, in original condition, and reported within 7 days of delivery.

Non-Returnable Items:

Customized or made-to-order storage solutions cannot be returned unless defective.

Products damaged due to improper handling, misuse, or modification by the customer are not covered.

Return Process:

Customers must contact us at storageneelkanth@gmail.com or call +91-9220980258 to initiate a return.

Our team will inspect the case and provide instructions for pickup or replacement.

Refunds:

Refunds (if applicable) will be processed within 7–10 business days after inspection and approval.

Refunds will be credited through the original payment method only.

Replacement Policy:

Eligible products will be replaced at no additional cost.

Replacement timelines will depend on product availability and order type.

Contact Us

Shiv Storage Solution

📍 Plot No.16, Khasra No.110/12, Village Mundka, Near Dayanand Dharam Kanta, Mundka, Delhi-41

📞 +91-9220980258

📧 storageneelkanth@gmail.com

🌐 neelkanthsteelracking.com